Yesterday, I came across this gem by design researcher and strategist Audrey Crane on the qualities of a good UX research moderator and its similarities to a crystal goblet.
What struck me the most about this short article is Audrey’s analogy. Here’s my favorite part:
As a researcher, I believe my job is to be a crystal goblet: to be there as little as possible. To make space for the research participant to fill. To, “reveal rather than to hide the beautiful thing which it was meant to contain…”, indeed to be, “worthy to hold the vintage of the human mind.”