It’s only words and words are all I have…

Our neighborhood has been experiencing water service interruptions for the past week. These interruptions are also taking a toll on small businesses selling cooked meals and baked goods in the neighborhood. For these businesses, water interruptions during the day could lead to longer times in preparing food and washing their cookware. There’s also the possibility… Continue reading It’s only words and words are all I have…

Your Users Need Closure: A UX Writing Mini Case Study

What do your exes, favorite Netflix show, and better UX have in common? Closure. All of them need proper closure. In 8 Rules to Design Better Interfaces, computer scientist Ben Shneiderman writes: Sequences of actions should be organized into groups with a beginning, middle, and end. Informative feedback at the completion of a group of actions… Continue reading Your Users Need Closure: A UX Writing Mini Case Study

Designing Meaningful Products and Services Using the Behavior-First-Design-Later Approach

Do you have a startup idea that you’ve been meaning to develop or thinking about adding a new type of service to implement? If you’ve been doing the conventional way of developing new products and services, chances are you’re following this format: You make prototypes of your idea or create a blueprint of your supposedly… Continue reading Designing Meaningful Products and Services Using the Behavior-First-Design-Later Approach